24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance promptly, so our shared hosting services feature 24/7 support and several ways of communication. In case you don't have an account yet, you can easily call us or use our live chat and talk to a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up obtaining a service that you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it needs further analysis. In contrast to the majority of suppliers that you can find today, we respond to all of the tickets within an hour, so you will not have to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated plans that we provide come with 24/7 customer and technical support, which means that no matter what issue you have, you are able to contact us and we'll give you a hand right away. The guaranteed answer time for each e-mail message or ticket that you open through your Hepsia hosting Control Panel is 1 hour; typically the response time hardly ever exceeds twenty minutes. We also offer phone support with several local numbers internationally plus a live chat, so that you will be able to get in touch with us and find more information about our solutions even if you do not have an account yet. We're able to assist you with nearly any question or a difficulty you may have - payment methods, plan features, e-mail setup, website hosting account settings, and so on. If you employ our services, you will never have an issue where you need to wait for a couple of days to get a problem solved like you may need to do with a number of other service providers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through our company, you'll be able to contact us 24/7 for every server-related issue or forvarious issues and questions with regard to the pre-installed software the server comes with. If you haven't bought your VPS server plan yet, you are able to learn a lot more about our solutions by giving us a phone call or by employing the live chat service. For more technical issues, you will be able to send an email or open a trouble ticket from your billing Control Panel and you'll get support within less than one hour regardless of the time of the day, even on holidays and weekends. The actual reply time usually doesn't extend past thirty minutes. In case you need assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can add to every single VPS package and our administrators will help you with any installation or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have quick support in general, let alone when you operate an entire server, so each and every dedicated server that we supply features 24/7 support with 1-hour answer time warranty whatever the problem. The service is cost-free for any kind of problems with your server or the software that was installed from our administrators through the setup, so you can contact us as many times as you'd like, even during holidays. You could either open a support ticket from your billing section or you can send an e-mail, and the actual reply time for either rarely exceeds 30 minutes because we have administrators available 24 / 7. If you want general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers that we have on 3 continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you're able to add to your server package through your billing Control Panel.