If you’ve bought a hosting plan and you’ve got certain inquiries relating to a specific function/feature, or if you’ve bumped into some challenge and you require help, you should be able to contact the respective client service team. All hosting providers use a ticketing system regardless of whether they provide other means of contacting them apart from it or not, as the most effective way to handle an issue most often is to send a ticket. This model of correspondence makes the replies exchanged by both parties simple to follow and allows the tech support engineers to escalate the case in case, for instance, a sysadmin should interfere. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you’ll have to have no less than two different accounts to touch base with the technical support team and to actually administer the hosting space. Incessantly logging in and out of different accounts can often be a nuisance, not to mention the fact that it takes a long period of time for most hosting providers to respond to ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst you’re browsing through your website files or modifying various account settings. The ticketing system is being monitored 24-7-365 by our customer support team members and the response time is maximum one hour, but it seldom takes more than twenty minutes to get support. Unlike some providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for information concerning any technical or billing issue. You can also see a number of help articles, which will help you handle the most common predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated plans, was created with the idea that you should be able to manage everything connected with your semi-dedicated account from one single location and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or stumble upon a problem, you can touch base with our customer support staff representatives straight away without needing to sign in to a different admin interface. You can browse your web files or check a variety of settings in your account while sending a new ticket or reading the answer to an old one. If you have a large number of tickets and you want to find a particular one, you can resort to the clever search option, which is available in the Help section of the Control Panel. We’ll make sure you obtain a response in less than an hour irrespective of the nature of your inquiry or issue.