A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It's an efficient method to get some information about the hosting services or have some problem resolved as you are speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the smaller chance of mistakes at the time you exchange info like usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't need to stay on the chat all the time - you're able to do another thing while the agent examines the issue involved. In addition, you are able to connect with a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone charges that you'll have to pay in case you are calling to a different country.

Live Chat Support in Shared Hosting

As we believe that a great number of troubles can be resolved when you talk with a live person, we provide a live chat service for all of our potential and existing clients. Our chat is accessible every day and our support representatives will assist you with a wide range of questions and problems. In case you are not our client yet, you are able to find out more about our shared hosting packages and the website hosting platform in general so as to make sure that your sites will run efficiently on our servers. In case you already have an account and you have some questions or you experience any issues with some of our services, you can join us on the live chat and we can supply you with the needed info or assist you to troubleshoot the problem. You'll have to open a trouble ticket for specific problems that require longer time or the assistance of a sysadmin, still for a lot of standard troubles you will get help right away.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, so any time you have any kind of questions for our semi-dedicated plans, you can talk with our customer support team whenever you need no matter if you have already acquired an account or not. In general, the chat service is for billing, pre-sales and common questions and issues, still we can help you with various technical questions as well. We will help you choose the ideal plan for your sites if you don't have an account yet, we can respond to any billing questions or concerns you may have or we can assist you with installing your new e-mail address on your computer or smart phone - all the aforementioned will be done timely as our live chat service is accessible all day long, every day. Any time you want assistance, you'll be able to speak to a representative and save a long time.