One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can forget about waiting around for hours, or even all day, to get a response to a technical support ticket or an e-mail. No matter when you contact us, we will respond to you within one hour max with any pre-sales and technical inquiries that you may have. As a matter of fact, our actual response time scarcely ever surpasses twenty-thirty minutes. Since we are available 24 hours a day, 7 days a week, you’ll always get help in a well-timed manner and we understand how important this is in the online era. As soon as you contact us, we’ll answer your enquiries. If you experience any technical challenge, we’ll deal with it for you, or we will supply you with all the needed information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a tech support ticket via your web hosting Control Panel or write an email connected with your semi-dedicated server, you’ll obtain an answer within only 1 hour. You can contact us at all times in regard to general, technical or billing issues and considering the fact that we’re available to you 24x7x365, you will invariably get help in a well-timed fashion. Depending on the specific question or issue, we’ll supply you with more info, solve the complication if it’s been caused by something within our reach or advise you on what steps to take if you have to modify a certain setting for a web-based application that we do not have access to. You can just forget about waiting around for an entire day for each and every answer. As it is, in most cases we respond to emails and tickets within 20-25 minutes max.