Although this isn't the keyfactor for you to identify a dependable shared hosting supplier from a bad one and a reseller from an actual supplier, the option to call and talk to a live person is a sign that you are not dealing with a one-person company and that you will be able to reach someone any time you're looking for assistance. The phone support for hosting services may vary from general to dedicated, thus the problems which can be resolved with a phone call vary depending on the particular provider. Usually, these issues are more basic and feature billing or first level technical issues as more complex issues usually require a support ticket where both you and the administrators can track the proceedings with a particular issue. Still, being able to phone call your service provider can save you lots of time and efforts for the numerous small issues which may eventually show up at the time you manage your hosting account.

Phone Support in Shared Hosting

We believe that having the option to talk to a live representative is rather important, so we have three support lines around the globe (USA, UK and Australia) and you have the option to contact us over the phone for 14 hours a day. In case you consider buying one of our shared plans, for instance, you will be able to call us and find more about our solutions before you order to ensure that we match all of the system requirements for your sites. Following your purchase, you'll be able to get in touch with us about any sales and billing troubles you may experience, or get any general or basic tech info you need. We have tried to find the balance between phone and ticket support, so for entirely technical matters you can use the ticketing system, that will help you track the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we supply feature live phone support for fourteen hours every day. In case you are unsure which package is suitable for your sites, you'd like to learn more about a package's features or you need any other kind of information about our solutions, you can call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our customer support agents will assist you. In case you currently have an account, you're able to contact us about sales and general matters, although we're often able to assist with a lot of tech issues as well. For entirely technical problems you should take advantage of our in-built ticketing system where the communication between you and our technical support team will be in 1 place, which is the better option if your trouble needs more time to be taken care of or it has to be escalated to our sysadmins.