Tech Support Channels
A 1–Hour Ticket Response Guarantee
Every single assistance request you submit to us will be replied to within maximum one hour. If your trouble ticket or e–mail requires additional assistance from a sysadmin, we’ll forward it and leave a note to inform you that your matter is being examined. If you order our Managed Services package, any of the tasks included there will be performed at a time of your preference.
A First–Rate Customer Service
We will be available to you 24/7/365 to reply to any questions that you may have regarding our Site Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require assistance tackling server admin procedures, you can examine our Managed Services package, which includes data backup hard disk space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures
An Intuitive Help Area
We have provided the Site Control Panel with a fully detailed knowledge base, which includes elaborate explanations of its features and functions. In addition, we have created in–depth video tutorials that will further reveal to you how to carry out a certain action or resolve a regularly encountered issue. The help articles and the tutorial videos are easily accessible from each Site Control Panel section through the Help and Videos buttons in the upper right corner.