1 hour ticket response
Quick support is our highest task and that is why we’ve got a team of proficient client support engineers who are eager to provide a quick reply to any question that you might possibly have. Simply post your support ticket from the Site Control Panel and we’ll respond within 1 hour at the latest. In fact, we work hard and aim for a twenty–minute ticket response time.
An Excellent Technical Support Service
Our customer support engineers possess substantial experience in the shared plans market and are knowledgeable enough to deliver a prompt answer to your problem. If, however, the case at hand is not within the competence of a tech support engineer, the support ticket will be forwarded to a programmer or sysadmin for additional investigation.
An Easy–to–Browse Help Center
To help you find a quick hint on how to use a certain service, we have incorporated a truly intuitive Help Center section in the Site Control Panel. You can browse through an immense collection of web hosting account administration articles and website management articles, take a peek at our F.A.Q. archive or watch our step–by–step video tutorials.