• 1 hour ticket response
  • 1 hour ticket response

  • Quick support is our highest task and that is why we’ve got a team of proficient client support engineers who are eager to provide a quick reply to any question that you might possibly have. Simply post your support ticket from the Site Control Panel and we’ll respond within 1 hour at the latest. In fact, we work hard and aim for a twenty–minute ticket response time.

  • Top quality support service
  • An Excellent Technical Support Service

  • Our customer support engineers possess substantial experience in the shared plans market and are knowledgeable enough to deliver a prompt answer to your problem. If, however, the case at hand is not within the competence of a tech support engineer, the support ticket will be forwarded to a programmer or sysadmin for additional investigation.

  • Intuitive help center
  • An Easy–to–Browse Help Center

  • To help you find a quick hint on how to use a certain service, we have incorporated a truly intuitive Help Center section in the Site Control Panel. You can browse through an immense collection of web hosting account administration articles and website management articles, take a peek at our F.A.Q. archive or watch our step–by–step video tutorials.