Help and Support Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Answer Warranty

  • Each ticket you post to our customer help team will be handled in up to 60 minutes. All general queries are going to be addressed as quickly as possible. Nevertheless, if the assistance question you have sent us requires the aid of a trained admin technician, we will send the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Top–class Client Support Service

  • Our client help crew is going to be online for you round the clock to to attend to all assistance request tickets that you send to us. We offer tech help for all the software that are pre–configured on your hosting server. These include our in–house produced Site Control Panel, the preferred Operating System and the server administration panel (based on the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • Each part of the Site Control Panel that is offered 100% free with your VPS offers you an internal collection of articles. You will find a selection of extensive how to posts and a number of step by step video training materials that illustrate all the normal website management tasks. You can view them by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.